Initial Policies:

Ryde Natural Health Clinic Policies:

Adverse reactions statement:
Our services are generally considered to be safe, simple, efficient and effective in the treatment of many conditions. On occasion however some patients do experience adverse reactions and we’d like you to be aware of these:

  • Occasionally some patients experience muscle and joint soreness or the flair up of symptoms for several hours up to a few days following the first few treatments. This occurs whenever the function of a muscle has changed in response to a treatment – like when your muscles are sore after going to the gym for the first time in a long time. To minimise this please follow any advice your therapist/practitioner gives you. The advice given will be specific to you and your condition, and may include remaining active, undertaking specific exercises, being less active for a period of time, or dietary advice such as increasing your water intake or taking a particular supplement.
  • In very rare instances (less than 1 in a million), patients who have had a pre-existing bone weakening disorder (for example, osteoporosis), or arterial disorder (for example, an aneurism), have experienced bone fractures, strokes and stroke like episodes following an upper cervical (neck) manipulation/adjustment. We have never had this occur at RNHC.

While your therapist uses the preceding questions as a ‘screen’ to help identify those at risk of experiencing adverse reactions, and adjusts their treatment accordingly, no questionnaire or clinical test can identify with 100% accuracy all conditions that may result in an adverse reaction. As such, neither your therapist/practitioner, nor KJF Group Pty Ltd (Trading as Ryde Natural Health Clinic and Discover PilatesTM), nor its directors, will be held liable for the onset of adverse reactions brought on by the existence of a pre-existing condition.

If you do experience any unexpected adverse reactions contact the clinic and ask to speak to your therapist/practitioner.

Cancelation policy:
If you cannot attend your appointment for any reason, please call us ASAP to reschedule. Please note that you are still required to pay for your appointment if you cancel your appointment with less than 4 hours’ notice, move your appointment to another day with less than 4 hours’ notice or if you fail to attend without notice.  

Late arrival policy:
Please call us if you think you’ll run late for your appointment- it’s just polite to do so. Often, we are able to shuffle a few appointments around to accommodate you at a slightly later time. The more notice we have the easier this is.
If you are late to an appointment, we may have to adjust the duration of your appointment to ensure that other clients are not inconvenienced.

Privacy policy:
Information you provide to us, be it on paper (such as this form), in consultations, via email, phone or otherwise, is stored remotely on secure data servers as per industry norms. All practitioners and therapists as well as administration staff may have access to your information and are entrusted to only access your information for legitimate clinical purposes. Please note that practitioners and therapists may have access to this information in the event they no longer work from the premises (cease to work at this clinic or location and commence working at another clinic or in another location). Please note that practitioners, therapists, and administration staff may, for ease of communication, contact you from their personal mobile devices, personal email accounts, or via other methods.

At times, to deliver the best care, we may suggest that we share information we have collected, our clinical notes, and/or our professional opinion with another health care provider, fitness industry provider, or sporting coach. In any such situation, we would always seek permission from you first.

By default, for most appointment types our software will email you an appointment confirmation on making a booking, and a receipt after you have made a payment. Likewise, by default, our software will send you a text the day prior to each appointment to remind you of your appointment.

From time to time, we use our software to notify patients via email or text information that may be of interest to them- for example when staff are taking and/or returning from leave, special offers and promotions, and general clinic news. If you receive an email or text from us and you’d prefer to opt-out, simply reply ‘stop’ and we’ll remove you from the list.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share personal Information with any other business or agency. You may opt out of further contact from us at any time.

We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner.